• There are a number of specific cases where the product can not be returned:
1. When the return request is submitted after the specified time, which is 15 days from the date of receipt.
2. When using the product, when it is damaged, or when it is not in the same condition that you received it.
3. Damaged products covered by manufacturer's warranty.
4. Consumer products have been used or installed.
5. Products were tampered with or removed serial numbers.
6. Products without price tags, stickers, original cover, or lack of accessories.
• If I receive a commodity that does not work properly / is damaged, how can I recover my money?
When you receive the item in damaged condition or not working properly, you can return the item to us in the same condition that you received it with the same original packaging. As soon as we receive the item, we will inspect it, and if it is found that there is a defect or damage, we will immediately begin the procedure of returning your money to you, whether you paid for the item or the one paid to ship it to you.
• The item you received was not the same item you ordered, how can I return it?
At the beginning, we apologize for this unintended error. In this case you can return the item with the same condition and packaging that you received and sent to us. As soon as we receive the item, we will immediately initiate a refund of all the money you have paid.
• I changed my mind and I no longer want the item that I bought, can I return it? How do?
Of course, you can return that item that you no longer want to buy. We understand the right of the buyer to get exactly what he wants, as well as the right to change his mind about buying a commodity. In this case, all you have to do is contact us to cancel your order and we will refund you your full money
If you have received the item, you will be able to return it within 15 days from the date you received it, provided that it is not the item
1. The item should be returned in the same condition as it received with its cover.
2. Do not be lacking in any accessories or accessories attached with the item
• How much time does the shipping broker need to receive and deliver the returned goods?
Under normal circumstances, the shipping broker will contact you within three to five working days from the date you request the return of the item, but sometimes, it may take up to two weeks for the shipping service provider to receive the item from you.
• Can I arrange an appointment with the shipping service provider to deliver the item to him?
At the moment, you can not directly contact the shipping service provider to set a date for the delivery of the item to the delegate, but you can specify the time that suits you best when contacting you.
• How can I get my money back on my credit card?
Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the different electronic means (such as credit cards, etc.), the money will be returned directly to your card. The time you receive money varies from person to person depending on the requirements of your bank, sometimes it takes months to recover your money.
• Can I replace the item I no longer want with another item?
Platinum does not provide buyers with the possibility to replace or change a commodity with another commodity.
• I do not have the original cover of the item, how can I get my money back?
Platinum enables you to recover your money in full if the full package is in terms of the cards on it only.
What is meant by the sealed and sealed "original cover"?
Make sure that the cover is not open or damaged, and that it is in the same condition that you received it.